Frequently Asked Questions

Where are you located?

We are located in Guangzhou, China.

How does your product/service work?

We source products in bulk directly from trusted, verified manufacturers in China so you don't have to.

Our team manages the entire process—factory visits, quality control, shipping, customs clearance in Jamaica, and door-to-door delivery. It's a seamless, end-to-end solution built to save you time and ensure reliability.

How much does it cost?

Pricing varies depending on the product, the materials and the volume.

Do I need to find my own supplier?

No, we source your products from verified manufacturers in our network.

How can I contact you?

You can reach us by email: keio@keio.co or click here>. We are always happy to answer your questions.

How long does it take for goods to arrive?

It takes 45-60 days for goods to arrive in Jamaica and the wider Caribbean after shipment.

How often do you ship?

We ship weekly.

Do I need to clear the goods at the wharf myself?

For Jamaican clients, no—we handle that for you. For the other islands, yes.

How do I purchase and make payment?

After you schedule a call with us, a team member will walk you through our process of working together.